Returns & Refunds

Created on June 2020

Returns & Refunds

This policy is applicable for both Buyers and Sellers as resolution to comply with following benefits:

Genuine Products | Easy Cancellation and Return| Replace/Exchange or Refund.

1.  Genuine Products

All sellers listed with us is required to enter into a legal agreement to sell only new and genuine items. We carefully approve only those sellers who can be reliable to sell you high quality product(s)/Service(s) at best prices. We don’t allow sale of knock-offs, refurbished goods unless stated, used items on our website.

2.  Easy Cancellation and Return

2.1 Easy Cancellation

You can Easily Cancel your order any time before processing the delivery, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. In this regard, just raise a cancellation request as a reply to the order receipt mail.

      Following are the five rules for order cancellation: 

  1. Paid Orders can be cancelled before processing shipment, full amount will be refunded to customer account after deducting 1% fees of Bank/Zaad/Edahab  (Normally within 1hour, all confirmed orders will be forwarded to sellers for processing the shipment).
  2. Order cancel request raised after the above stipulated time will not be accepted.
  3. After order confirmation, if the item has to be changed variants, it can be done within 1 hour (before the order processed) by replying to our order confirmation mail (change will be depending upon the availability).
  4. For customized products, the option of cancellation is not applicable upon cancellation after placed the order.

Note: You will receive a cancellation confirmation mail from KoobSade, which should be used for your future enquiries regarding the cancellation.

 2.2  Easy Return

Our 3 Days Easy Return policy makes it very easy to return an item, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item and items complied with below table. In this regard, just raise a return or replace request as a reply to the delivery confirmation mail. Please return your item in its original packaging with all tags.

What will be covered under Easy Return:

Error from Seller/KoobSade

  • Item is physically damaged/defective
  • Varies from the description
  • Wrong item delivered
  • Wrong color
  • Wrong style
  • Wrong size
  • Wrong quantity
  • Missing parts/accessories
 

3.  Replace/Exchange or Refund

The item once sold will be replaced/exchanged/refunded only for specific reasons as applicable in above table.  Accordingly, if any product falls under the eligible criteria as per above table for replace/exchange/refund, you have to inform us by written mail/call immediately.  Replace/Exchange/Refund is possible only if we receive the product from you in original/good condition with its original packing, with all the tags, labels attached, inclusive of all original spare parts, accessories and documentation such as manuals and without any damages. Once your item has been returned to us it will be verified by our Quality Control Team or Vendor Team and the result will be mailed to you within 48 working hours from the receipt of the Product.

By Replace, we mean replacing an item offered as an alternative to, and represented as being equivalent to, an originally specified item whichever you choose as per the availability of the product with us with the same brand and value. 

By Exchange, we mean if the replacement option is not available, we will recommend customer to choose any other item(s) available with us with same value or the customer can pay the difference amount, if any.

By Refund, we mean if the replacement/exchange option is not available, we will refund to the customer to his/her bank account or will provide store credit as per customer choice.  Your refund will be processed immediately and credited to your account or Merchant number within 5 to 7 working days from the date of approval. Please allow up to 14 working days before contacting us if you haven’t received your refund. Depending on your bank/credit card company.

Terms & Conditions for Replacement/Return/Exchange/Refund:

  • Returns/replacements/exchange/refund will be accepted for only those items which are found to be eligible in above table.
  • Items that you return should not be used, washed in any Scenario.
  • If you wish to return an electronic device that contains any personal information, please ensure that you have removed all such personal information from the device prior to return it. KoobSade shall not be liable in any manner for any misuse or usage of such information. Items with locks/passwords should be returned unlocked/disabled.
  • Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
  • If the product return reason is ‘Customer Not satisfied with the item’  Refund will not be applicable any more.
  • KoobSade or it Vendor’s Gift vouchers cannot be return or refundable
  • Items sold as sets/combos cannot be exchanged or returned individually.

Note: the Sellers May have their own return and refund policy and the buyers must read the  seller’s terms and conditions before they proceed their order.

THESE STANDARD TERMS OF RETURN AND REFUND POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT. THESE CONTRACT NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

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